Veronica Comune

Key Account Manager • Program Manager • Project Manager

NEW YORK PROJECTS

Professional Profile

Experienced Program Manager, Key Account Manager, and Project Manager with more than 16 years of international experience leading enterprise projects, SaaS platforms, cloud migrations, and digital transformation initiatives across the UK, USA, and Europe.

Strong ability to work cross-functionally across technical and business environments, combining project management, customer relationship management, and strategic account coordination.

Experienced in collaborating daily with Professional Services, Engineering, SRE, Sales, and Marketing teams to align customer expectations, business objectives, and technical delivery.

Strong expertise in Agile methodologies, stakeholder management, QA leadership, customer engagement, SaaS platforms, and international account management within multicultural and fast-paced environments.

Recently living between Milan and Naples after international experiences across New York, London, and Milan. Naples, my hometown, represents today an exciting and fast-growing ecosystem full of innovation, startup opportunities, creativity, and entrepreneurial energy.

Core Skills

Key Account Management
Program Management
Project Management
AWS Cloud
SaaS Platforms
Agile & Scrum
Stakeholder Management
Customer Relationship Management
QA Leadership
Digital Transformation
International Business
Strategic Planning

LONDON EXPERIENCE

Professional Experience

Key Account Manager – UK & US Customers

January 2025 – Present | NY – Milan & Smart Working
  • Managing strategic enterprise customers across UK and USA markets with focus on long-term business growth
  • Leading cloud replatforming initiatives, SaaS transformation programs, and AI integration projects
  • Acting as trusted advisor between customers, Engineering, SRE, R&D, Sales, and Delivery teams
  • Driving customer engagement, strategic roadmap alignment, and operational efficiency improvements
  • Supporting digital transformation initiatives including AWS cloud migration and platform modernization

Program Manager – USA & UK Customers

October 2023 – January 2025
  • Led strategic company projects and international business initiatives
  • Oversaw cross-functional programs, planning activities, and stakeholder communication
  • Managed risks, resources, timelines, and executive reporting
  • Coordinated international teams ensuring delivery within scope and budget

Project Manager – JPMorgan AWS & SaaS Project

March 2021 – October 2023
  • Managed projects throughout the full lifecycle from initiation to delivery
  • Coordinated budgets, timelines, risks, and stakeholder expectations
  • Collaborated with R&D teams on CR improvements and bug management
  • Served as bridge between customers and internal departments

Project Manager – News UK AWS Migration Project

August 2019 – March 2021 | London, UK
  • Led AWS cloud migration and infrastructure transformation projects
  • Managed communications between customer, Microsoft, and internal teams
  • Performed risk analysis, quality assurance, and impact assessments
  • Ensured compliance with PDLC and ITIL methodologies

Project Manager & Cloud Consultant – Cox Media Group

November 2015 – October 2016 | Atlanta, USA
  • Lived and worked in Atlanta managing large-scale digital publishing and cloud transformation projects
  • Led deployment of cloud-based media platforms and nationwide digital operations
  • Managed launch and coordination of more than 80 portal websites across the USA market
  • Collaborated with international teams on platform customization, project delivery, and customer strategy
  • Strengthened leadership and multicultural management experience working directly in the United States

QA Lead & Product Manager – UBS Project

December 2017 – August 2019 | EidosMedia SpA
  • Managed Agile processes, backlog planning, and Scrum meetings
  • Coordinated onsite and offshore QA teams
  • Worked closely with R&D on bug analysis and feature development
  • Supported the complete SDLC lifecycle

Education & Certifications

Technical & Soft Skills

Project & Program Management • Agile & Scrum • AWS Cloud • SaaS Platforms • QA Management • SDLC • Stakeholder Management • Customer Relationship Management • HTML • CSS • JavaScript • XML • SQL • Windows • Linux • MacOS


Leadership • Team Coordination • Problem Solving • Communication • Public Speaking • Cross-cultural Collaboration • Strategic Planning • International Business Development

NAPLES • CULTURE • STARTUPS • INNOVATION

Contact

Email: veronica.comune@gmail.com

Location: Milan & Naples, Italy

Available for international opportunities and global projects.